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Salesforce Energy and Utilities Cloud Accredited Professional Exam 認定 Energy-and-Utilities-Cloud 試験問題 (Q24-Q29):
質問 # 24
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on businessrequirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?
- A. Demonstrate expertise right away to achieve the fastest stakeholder agreement
- B. Focus primarily on the contractor organization's concerns.
- C. Ask probing questions to understand and document the needs of all stakeholders.
- D. Propose compromises between stakeholders that could result in collective positive outcomes.
正解:C、D
解説:
In the context of facilitating a requirements gathering session for an Energy and Utilities Cloud project with multiple stakeholders, the consultant should aim to build consensus and trust by proposing compromises that could lead to collective positive outcomes and by asking probing questions to understand and document the needs of all stakeholders. This approach ensures that the consultant acknowledges and addresses the concerns and requirements of each party involved, promoting a collaborative environment where solutions are developed with the collective best interest in mind.References= The Salesforce Energy and Utilities Cloud documentation on stakeholder engagement and requirements gathering emphasizes the importance of understanding stakeholder needs and finding common ground through effective communication strategies:https://www.salesforce.com/products/industries/energy-and-utilities/resources/
質問 # 25
An energy company urgently needs to replace its current customer information system (CIS). The current system is at end-of-life and unsupported Because the cost to replace the CIS is so high, executives contemplate putting all other projects on hold. This would delay the planned Energy and Utilities Cloud implementation.
The executive committee asks a consultant for a recommended, cost-effective approach to maximize the return on investment.
Which two courses of action should the consultant recommend?
- A. First, implement Energy and Utilities Cloud and integrate it with the current customer information system through a q middleware platform. Then, replace the customer information system with a more modern one and reconnect the integration points between middleware and the new CIS.
- B. Cancel the Energy and Utilities Cloud implementation and replace the CIS. because modem CIS systems have all the necessary functionality to effectively track and manage customer engagements in any channel.
- C. To avoid reworking to integrations, deploy a new customer information system first then implement Energy and Utilities Cloud.
- D. Implement Energy and Utilities Cloud and simultaneously replace the customer information system with a cloud based billing system.
正解:A、D
解説:
These recommended actions provide a strategic approach to maximize return on investment while addressing urgent system replacement needs. Implementing Energy and Utilities Cloud alongside a new cloud-based billing system offers a modernized, scalable solution that enhances operational efficiency. Alternatively, integrating Energy and Utilities Cloud with the existing CIS via middleware allows for immediate enhancements in utility operations with the flexibility to upgrade the CIS subsequently. This phased approach reduces disruption and spreads out capital expenditures over time, aligning with strategic financial planning and ensuring continuity of service.References= Best practices for implementing Salesforce Energy and Utilities Cloud alongside other critical IT systems are covered in Salesforce's strategic implementation guides, providing a framework for decision-making that balances immediate needs with long-term strategic goals.
https://www.salesforce.com/products/industries/energy-and-utilities/overview/
質問 # 26
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?
- A. Account
- B. Bill
- C. Statement
- D. Service Account
正解:B
解説:
In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system.References= The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs:https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_
質問 # 27
An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?
- A. Using usage price
- B. Using monthly recurring price
- C. Using onetime price
- D. Using a subscription pricing plan
正解:A
解説:
To calculate the estimated monthly amount a customer needs to pay for their commodity usage, configuring Energy and Utilities Cloud CPQ to use usage-based pricing is the most appropriate approach. This method allows for the calculation of charges based on the actual consumption of the commodity, which can vary from month to month. Usage-based pricing provides the flexibility to accurately reflect a customer's consumption patterns in their billing, offering a transparent and fair pricing model that aligns with the variable nature of commodity usage.References= Salesforce Industries CPQ documentation details how to configure and use usage-based pricing, emphasizing its suitability for industries where consumption can vary significantly, such as energy and utilities:https://help.salesforce.com/articleView?id=cpq_usage_based_pricing.htm&type=5
質問 # 28
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
- A. Streaming data API
- B. SSO data access
- C. Omnichannel data access
- D. Metadata API
正解:C
解説:
Salesforce Energy and Utilities Cloud provides a comprehensive, unified view of utility customer interactions across multiple channels, facilitating seamless service and support. The digital interaction platform, by leveraging omnichannel data access, enables utilities to offer their customers a consistent experience whether they're accessing information online, through mobile applications, or via internal console applications. This approach ensures that all data access methods are integrated and provide a unified experience, reflecting Salesforce's commitment to creating connected customer experiences across various touchpoints.References= Salesforce Energy and Utilities Cloud documentation emphasizes the importance of creating a connected and seamless customer experience across different channels and platforms, which is achieved through omnichannel data access. This can be further explored in the Salesforce Energy andUtilities Cloud guide and the Salesforce Omnichannel features documentation:https://www.salesforce.com/products/industries/energy-and-utilities/overview/
質問 # 29
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Energy-and-Utilities-Cloudの科学技術の改善は、社会の将来の建設と進歩に計り知れない力を生み出します。 Energy-and-Utilities-Cloud模擬試験は、緊急の課題に対処するための最適な選択および有用なツールとなります。 10年以上の努力により、当社のEnergy-and-Utilities-Cloudトレーニング資料は、業界で最も広く称賛され、待望の製品になりました。 Energy-and-Utilities-Cloud模擬試験の計画と設計において、プロのエリートから完全な技術サポートを受けています。もうheしないでください。 Energy-and-Utilities-Cloud学習エンジンの購入を後悔することはありません!
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天吾も何も言わなかった、ないわ 不可能、Energy-and-Utilities-Cloud問題集は唯一無にな参考資料です、確かに、この試験はとても大切な試験で、公的に認可されたものです、私たちが直面するプレッシャーはあらゆる面からもたらされます。
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